Our Birthday Sale is Coming
SALE FAQS
What’s the sale discount?
The sale discount is 20% off sitewide. There will a special launch discount of 30% off for the first 30 minutes of the sale.
When does the sale start?
The sale starts at 7pm AEST Thursday 20th February.
When does the 30% off discount apply?
This will be valid for 30 minutes from 7-7.30pm only, on Thursday 20th February. From 7.30pm until midnight Sunday 23rd February, 20% off sitewide will apply.
I signed up but haven't received any emails?
Email subscribers will be notified by email of the sale. If you haven't received anything from us, please first check your spam/junk folder, and then contact us and we'll look into it for you.
Is everything on sale?
Yes. The discount applies to everything on our website, including items already on sale. Bundles will be deactivated for the duration of the sale.
Will I need a discount code?
No, a sitewide discount will be automatically applied at the checkout.
Can I also use other discount codes?
Regular discount codes cannot be used during the sale, sorry.
What is the free gift?
Orders over $150 will be eligible for a free mystery candle (valued at $44.95). This will automatically be applied at checkout once your order is eligible.
Can I use a Gift Card?
Yes, you can... enjoy!
Can I use my rewards points?
Yes, you can use rewards points during the sale. If you have issues with your code, place your order and then email us with the voucher code and we'll manually apply it and refund you.
Do sale orders earn rewards points?
They sure do!
I had items in my cart and now they’re gone or sold out?
While your cart is saved, it doesn't actually reserve the items for you, so someone else might put their order through for the same item while you're still browsing. We suggest placing your order as quickly as possible if you have your eye on anything in particular (especially items that are not made by us - there is limited stock in these). You can browse ahead of time so that you're ready to check out as soon as the sale is live.
Are you still offering free delivery?
Yes, delivery is free on orders over $99 or $9.95 flat rate on orders under $99.
How long will it take to receive my order?
Our dispatch times will be longer during the sale due to the volume of orders, so we estimate a 2-3 day dispatch time for express shipping and potentially up to 4-7 day dispatch time for standard shipping.
I bought something last week and now it’s on sale. Can I get a refund for the difference?
Sorry, sale prices are only valid during the sale period. It's the nature of retail!
I'm a stockist - is the sale valid for wholesale customers?
We're so sorry, but this sale does not apply to wholesale. Keep an eye out for the next Faire market though!
The sale discount is 20% off sitewide. There will a special launch discount of 30% off for the first 30 minutes of the sale.
When does the sale start?
The sale starts at 7pm AEST Thursday 20th February.
When does the 30% off discount apply?
This will be valid for 30 minutes from 7-7.30pm only, on Thursday 20th February. From 7.30pm until midnight Sunday 23rd February, 20% off sitewide will apply.
I signed up but haven't received any emails?
Email subscribers will be notified by email of the sale. If you haven't received anything from us, please first check your spam/junk folder, and then contact us and we'll look into it for you.
Is everything on sale?
Yes. The discount applies to everything on our website, including items already on sale. Bundles will be deactivated for the duration of the sale.
Will I need a discount code?
No, a sitewide discount will be automatically applied at the checkout.
Can I also use other discount codes?
Regular discount codes cannot be used during the sale, sorry.
What is the free gift?
Orders over $150 will be eligible for a free mystery candle (valued at $44.95). This will automatically be applied at checkout once your order is eligible.
Can I use a Gift Card?
Yes, you can... enjoy!
Can I use my rewards points?
Yes, you can use rewards points during the sale. If you have issues with your code, place your order and then email us with the voucher code and we'll manually apply it and refund you.
Do sale orders earn rewards points?
They sure do!
I had items in my cart and now they’re gone or sold out?
While your cart is saved, it doesn't actually reserve the items for you, so someone else might put their order through for the same item while you're still browsing. We suggest placing your order as quickly as possible if you have your eye on anything in particular (especially items that are not made by us - there is limited stock in these). You can browse ahead of time so that you're ready to check out as soon as the sale is live.
Are you still offering free delivery?
Yes, delivery is free on orders over $99 or $9.95 flat rate on orders under $99.
How long will it take to receive my order?
Our dispatch times will be longer during the sale due to the volume of orders, so we estimate a 2-3 day dispatch time for express shipping and potentially up to 4-7 day dispatch time for standard shipping.
I bought something last week and now it’s on sale. Can I get a refund for the difference?
Sorry, sale prices are only valid during the sale period. It's the nature of retail!
I'm a stockist - is the sale valid for wholesale customers?
We're so sorry, but this sale does not apply to wholesale. Keep an eye out for the next Faire market though!