FREE AUS SHIPPING ON ORDERS OVER $89
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Delivery and Returns

Delivery within Australia

Only $9.95 delivery to anywhere in Australia! Orders over $89 ship FREE.

We only charge a single flat rate $9.95 delivery fee within Australia for all orders under $89, and if you spend more than $89 your shipping is free! Your candle will be wrapped up carefully and sent to you with full tracking within 5 business days.

We are located in Brisbane so the closer you are to us, the quicker you'll receive your parcel. If you have not received anything within 10 days, please get in touch.

If you are not in a metro area, please allow additional time on top of the above dates. 

Physical street address preferred

Please do not use PO Boxes. We prefer to send by courier because they take better care with your parcels and it is more cost and time efficient. If you choose to have your order shipped to a PO Box we will not be able to use a courier. 

International shipping temporarily suspended

Due to the lack of passenger flights caused by Covid-19 lockdowns, there are extreme delays with shipping overseas. We have taken the decision to temporarily suspend international shipping until regular services resume.

 

Return Policy

We're perfectionists here and only send you items that we'd be happy to gift to the Queen. If your products aren't up to scratch then please get in touch via email - info@ivyandwood.com.au.

Faulty/damaged items: Please provide a photo and we'll either offer a replacement or credit. 

Change of mind: We do not offer exchanges, but we are happy to refund for change of mind, provided that the items are unused and in original condition and packaging. You will need to cover the cost of return postage to Brisbane and pack the items securely with adequate padding to protect from breakages (ideally in the same manner it was sent to you). 

We unfortunately cannot offer free returns as we are a small business and postage is not free.