Orders over Christmas/New Year
We are taking a much needed break from 20th December to 5th January. All online orders placed during this time will be processed and shipped from Monday 6th January.
As there are so many public holidays during this time, we also do not want to risk your candles melting at a depot somewhere or in transit.
Delivery within Australia
Only $9.95 delivery to anywhere in Australia! Orders over $89 ship FREE.
We only charge a single flat rate $9.95 delivery fee within Australia for all orders under $89, and if you spend more than $89 your shipping is free! Your candle will be wrapped up carefully and sent to you with full tracking within 3-5 business days.
We are located in Brisbane so the closer you are to us, the quicker you'll receive your parcel. If you have not received anything within 10 days, please get in touch.
If you are not in a metro area, please allow additional time on top of the above dates.
Physical street address preferred
Please do not use PO Boxes. We prefer to send by courier because they take better care with your parcels and it is more cost and time efficient. If you choose to have your order shipped to a PO Box we will not be able to use a courier.
We now ship our candles worldwide!
PLEASE NOTE: We cannot send reed diffusers internationally.
The shipping rate will be calculated at checkout depending on weight.
We're perfectionists here and only send you items that we'd be happy to gift to the Queen. If your products aren't up to scratch then please get in touch via email - firstname.lastname@example.org.
Faulty/damaged items: Please provide a photo and we'll send you a replacement for free.
Change of mind: We are happy to refund or exchange. You will need to cover the cost for return postage to Brisbane, and we'll cover the postage cost for sending out your replacement item/s.
We unfortunately cannot offer completely free returns as we are a small business and postage is not free.