Privacy Policy

Last updated: 14 November 2025

This Privacy Policy explains how Ivy & Wood (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website, make a purchase, or otherwise interact with us.

We respect your privacy and are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment details (processed securely via third-party providers; we do not store full card details)
- Account login information
- Any information submitted via forms (contact forms, wholesale enquiries, newsletter signups)

Information collected automatically

When you use our website, we automatically collect:

- IP address
- Device and browser information
- Pages viewed and time spent
- Referring website
- Cookies and tracking data for analytics and marketing (e.g., Shopify, Google Analytics, Meta Pixel, Klaviyo)

Information from third parties

We may receive information from:

- Payment processors (e.g. Shopify Payments, PayPal, Afterpay)
- Email marketing platforms (e.g. Klaviyo)
- Advertising platforms (e.g. Facebook/Instagram, Google)

2. How We Use Your Information

We may use your information to:

- Process and fulfil orders
- Contact you about your order or account
- Respond to enquiries
- Send marketing emails and SMS (with your consent)
- Improve our website and customer experience
- Run advertising campaigns and measure performance
- Prevent fraud or misuse of our services
- Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including:

- Website hosting (Shopify)
- Payment gateways
- Shipping and fulfilment partners
- Email marketing providers (Klaviyo)
- Advertising platforms (Meta, Google)
- IT and security support

These providers only access your information as needed to perform their services.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

- Enable website functionality
- Analyse website traffic
- Personalise your experience
- Retarget ads on social media and Google

You can adjust cookie settings in your browser at any time.

5. Marketing Communications

With your consent, we may send you:

- Email newsletters
- Product updates
- Promotions and special offers
- Abandoned cart reminders
- SMS notifications (if subscribed)

You can unsubscribe at any time by:

- Clicking “unsubscribe” in emails
- Replying STOP to SMS
- Contacting us directly at jess@ivyandwood.com.au

6. How We Store & Protect Your Information

We take reasonable steps to secure your information, including:

- Encrypted data transmission (SSL)
- Restricted staff access
- Secure third-party payment providers
- Regular security updates

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Accessing or Correcting Your Information

You may request to:

- Access the personal data we hold
- Update or correct your details
- Request deletion of your data

Email us at jess@ivyandwood.com.au and we’ll respond within a reasonable timeframe.

8. Overseas Data Transfer

Some third-party providers (e.g., Shopify, Klaviyo, Meta) may store or process information outside Australia. These providers are required to protect your information in line with Australian privacy laws.